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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with Grace Media (Gibraltar) Limited, as operator of the Vegas Wins instance of the Vegas Wins online casino made available at vegaswinsi.com (the "Site"), and your use of the gambling services offered to players located in the United Kingdom. By registering an account, accessing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Grace Media (Gibraltar) Limited is licensed and regulated by the UK Gambling Commission ("UKGC") for customers in Great Britain under licence number 57869, and also holds remote gambling licence RGL No. 125 issued by the Government of Gibraltar and regulated by the Gibraltar Gambling Commissioner. These Terms are effective from 6 November 2025 and are intended to remain in force, subject to updates, through 2026 unless replaced or amended in accordance with the section "Changes to Terms" below.

If you do not agree to these Terms, you must not create an account, deposit funds, place any wager, or otherwise use the services offered on Vegas Wins via vegaswinsi.com.

Definitions

In these Terms, unless the context requires otherwise, the following terms have the meanings set out below:

  • Operator means Grace Media (Gibraltar) Limited, a limited company based at Suite 7, Hadfield House, Gibraltar, GX11 1AA, which operates the Vegas Wins Site under UKGC licence 57869 and Gibraltar licence RGL No. 125.
  • Site means the Vegas Wins instance of the Vegas Wins online casino, accessible via vegaswinsi.com and any mobile or app-based versions controlled by the Operator.
  • Vegas Wins or Brand means the online casino brand "Vegas Wins" operated by the Operator and offered to UK players through the Site; it is distinct from similarly named brands operated by other companies.
  • User or Player means any natural person who has successfully registered an account on the Site and whose account is currently open and not suspended, self-excluded, or closed.
  • Account means a personal remote gambling account opened by a Player on the Site, which holds the Player's balance and records all deposits, withdrawals, wagers, bonuses, and transaction history.
  • Bet or Wager means any sum of money staked by a Player on a game or event made available on the Site, including spins on slots and outcomes determined by random number generator ("RNG") or live casino games.
  • Games means any casino games, slots, instant win, live dealer games, or other gambling products offered on the Site from time to time through the Markor Technology platform and associated game providers.
  • Bonus means any promotional credit, free spins, cashback, matched deposit, or other incentive offered by the Operator that may be subject to specific terms, conditions, time limits, and wagering requirements.
  • Bonus Funds means funds or credits in your Account that originate from a Bonus and are subject to wagering or other conditions prior to becoming withdrawable as Cash Funds.
  • Cash Funds means funds in your Account that you have deposited and any winnings derived from such funds (and from Bonuses once converted) that are not subject to wagering requirements and are withdrawable.
  • Wagering Requirements means the total amount you must stake using Bonus Funds and, where applicable, associated Cash Funds before Bonus Funds and any related winnings are converted to Cash Funds or become withdrawable.
  • Payment Method means any method of deposit or withdrawal approved by the Operator, such as debit cards and permitted e-wallets or bank transfer, in compliance with UK regulations.
  • KYC means "Know Your Customer" and includes identity, age, address, source of funds, and affordability checks conducted to meet legal and regulatory obligations, including anti-money laundering and social responsibility rules.
  • Self-Exclusion means a formal process under which you request that we prevent you from using the Site for a specified period, including via participation in the UK-wide GamStop self-exclusion scheme.
  • GamStop means the UK multi-operator self-exclusion scheme (gamstop.co.uk) with which the Operator is integrated for players located in Great Britain.
  • IBAS means the Independent Betting Adjudication Service, an Alternative Dispute Resolution ("ADR") provider approved by the UKGC and available to eligible Players for unresolved disputes.
  • Business Day means any day other than a Saturday, Sunday, or public holiday in Gibraltar or the United Kingdom when banks are generally open for business.

Account Registration

Eligibility and Age Verification

  • Minimum age: You must be at least 18 years old to open an Account and use the Site. It is an offence in the UK for anyone under 18 to gamble online.
  • Location and residency: The Site is intended only for individuals who are physically located in, and ordinarily resident in, the United Kingdom. You must not access the Site from outside the UK.
  • Verification checks: We will perform age and identity checks using third-party databases. We may require you to provide acceptable identification documents (such as passport, driving licence and proof of address) before you can deposit, wager, or withdraw.
  • Prohibition on circumvention: You must not attempt to bypass geo-location controls (for example via VPNs, proxy servers, or similar technologies). Doing so may lead to Account suspension, voiding of Bets, and reporting to regulators.

Account Creation Process

  • Registration: To create an Account, you must complete the online registration form on Vegas Wins via vegaswinsi.com, providing your full name, date of birth, address, email, and any other requested details.
  • Email and contact verification: We may require you to verify your email address and, where requested, your mobile number before using certain features or completing deposits and withdrawals.
  • Single account: You must register only one Account for Vegas Wins. Duplicate, linked, or fraudulent Accounts may be closed, and Bonuses cancelled.

KYC, Source of Funds, and Affordability

  • Mandatory checks: In line with UKGC and Gibraltar requirements, we may at any time request documents or information to verify your identity, address, payment methods, and source of funds. Until such checks are completed, we may restrict deposits, wagering, or withdrawals.
  • Failure to provide information: If you do not provide the requested information or documents within a reasonable timeframe, we may suspend or close your Account and, subject to applicable law, withhold or return funds in accordance with regulatory requirements.
  • Ongoing monitoring: We may conduct ongoing monitoring of your activity for anti-money laundering and social responsibility purposes and may adjust your limits or close your Account where required.

User Obligations and Account Security

  • Accuracy of information: You must ensure that all information you provide is accurate, complete, and up-to-date. You must promptly update your details via the Site if they change.
  • Login credentials: You are responsible for keeping your username and password confidential. You must not share your credentials with any third party or allow anyone else to use your Account.
  • Unauthorised access: If you suspect that your Account has been compromised, you must immediately change your password and contact customer support through the channels listed on vegaswinsi.com. We are not liable for losses arising from unauthorised access caused by your failure to protect your credentials.
  • Prohibited users: Employees of the Operator, its affiliates, and certain suppliers may be restricted from playing; any such restrictions will be set out in internal policies and, where applicable, regulatory rules.

Betting & Gameplay Rules

Placing Bets and Game Participation

  • Availability of games: Only Games displayed as available on the Site may be played. Some Games may be unavailable in certain regions or on certain devices.
  • Placing a Bet: A Bet is placed when you confirm your stake on the Game interface and it is accepted by our systems. Once accepted, the Bet cannot usually be cancelled or modified by you.
  • Minimum and maximum stakes: Each Game has its own minimum and maximum stake limits. These limits are displayed within the Game and may be adjusted by us at any time.
  • Use of Cash and Bonus Funds: Wagers may be placed using Cash Funds and, where a Bonus is active, in accordance with the Bonus Terms. The order in which Cash Funds and Bonus Funds are used is described in the promotion-specific rules or our general promotional terms.

Game Rules, Outcomes, and Results

  • Game-specific rules: Each Game has its own rules published within the Game interface or help section. By playing any Game, you agree to those rules, which form part of these Terms.
  • Random number generator (RNG): For RNG Games, outcomes are determined by an independently tested RNG provided through the Markor Technology platform and licensed suppliers. The RNG results are final and binding.
  • Live dealer games: For live Games, the outcome is determined by the actual result as captured by the live dealer system. In case of disagreement between your screen display and our records, our records will prevail.

Errors, Malfunctions, and Cancellations

  • Technical failures: If a Game malfunctions or a systemic error occurs (including display errors, incorrect odds, or software/hardware faults), all affected Bets and payouts are void. The stake for such Bets will, where appropriate, be refunded to your Account.
  • Misconfigured Games: If a Game is incorrectly configured or has an obvious error that results in an unfair advantage or incorrect payout, we may void affected Bets and adjust your balance to the correct amount.
  • System interruptions: If your connection is interrupted after a Bet is placed, the outcome may still be determined by the Game servers. The result recorded on our servers will be final, and your balance will be updated accordingly once the Game reconnects.

Conduct, Collusion, and Fraud

  • Fair play: You must not engage in cheating, use bots or automated tools, exploit bugs, or knowingly take advantage of errors in Games or the Site.
  • Collusion: You must not collude with other Players or third parties to gain an unfair advantage. Any suspected collusion may lead to Bet voidance, Bonus cancellation, and Account closure.
  • Chat rules: Where chat or messaging is available, you must behave respectfully and must not post abusive, defamatory, discriminatory, or otherwise unlawful content. We may remove messages, suspend chat access, or take further action.
  • Consequences: In cases of fraud, misuse, or serious breach of these Terms, we may suspend or close your Account, void Bets, forfeit Bonuses, and, where required, report your conduct to regulators or law enforcement.

Bonus Terms

Bonus Availability and Activation

  • Promotions: From time to time we may offer Bonuses, including welcome offers, reload bonuses, free spins, and loyalty rewards specifically for Vegas Wins Players on vegaswinsi.com.
  • Promotion-specific rules: Each Bonus is governed by its own specific terms (the "Bonus Rules"), which may include eligibility criteria, maximum bonus amounts, game restrictions, and expiry dates. In the event of any conflict, the Bonus Rules prevail over this section.
  • Activation: Bonuses may require you to opt in, enter a code, or meet a minimum deposit or wagering requirement. The Bonus will be credited only when all activation conditions are fulfilled.

Wagering Requirements and Conversion

  • Wagering obligations: Bonus Funds and winnings derived from Bonus Funds are generally subject to Wagering Requirements before they become withdrawable as Cash Funds. The required wagering multiple and deadline will be stated in the Bonus Rules.
  • Contribution weighting: Different Games may contribute differently towards Wagering Requirements (for example, slots might contribute 100% while some table or live Games contribute less or 0%). Exact contribution rates are stated in the Bonus Rules.
  • Non-completion: If you do not meet the Wagering Requirements within the applicable timeframe (which will not be earlier than 2025 for current offers), the Bonus and any associated winnings may be removed from your Account.

Prohibited Play and Abuse

  • Irregular betting patterns: We may treat certain patterns as abusive, including but not limited to: placing large bets that significantly exceed your average stake after triggering a Bonus; low-risk or hedge betting; or using strategies designed solely to meet Wagering Requirements while minimising risk.
  • Multiple accounts and identity: You must not create multiple Accounts or attempt to claim a Bonus more than once where it is intended as a one-time offer. Use of VPNs or false data to obtain additional Bonuses is prohibited.
  • Consequences of abuse: If we reasonably believe you have breached Bonus rules or engaged in Bonus abuse, we may withhold or remove Bonuses and associated winnings, and suspend or close your Account.

Combining Promotions and Bonus Order

  • Non-combinability: Unless expressly stated, Bonuses cannot be combined. Only one active wagering Bonus may typically be in play at any time.
  • Bonus order: Where multiple Bonuses are permitted, they will be applied in the order and manner described in the promotion terms or our general promotional rules published on the Site.
  • Cash vs Bonus Funds: We may apply stakes first from Cash Funds and then from Bonus Funds, or in another order specified in the Bonus Rules. The order of use may affect wagering progress.

Expiry, Cancellation, and Changes

  • Expiry: Each Bonus will specify an expiry date or timeframe for activation and completion of Wagering Requirements. Where a timeframe is specified in days, it will be calculated from the date the Bonus is credited or as otherwise stated.
  • Cancellation by you: You may cancel an active Bonus via the Site where this feature is available or by contacting customer support. Cancelling a Bonus will ordinarily remove the Bonus and any associated winnings that have not yet converted to Cash Funds.
  • Modification: We may modify or withdraw future Bonuses or promotions at any time. Changes will not affect Bonuses that you have already accepted, except where required by law, regulation, or to correct obvious errors.

Payments & Withdrawals

Currency and Player Funds Protection

  • Currency: All Accounts and transactions on Vegas Wins via vegaswinsi.com are denominated in GBP (£). You must deposit and withdraw in GBP; currency conversion charges (if any) imposed by your Payment Method provider are your responsibility.
  • Player funds segregation: Player funds are held in segregated accounts in accordance with the UKGC's "medium protection" category. This means that steps are taken to protect your funds but they may not be fully protected in the event of insolvency. Further details are available on the UKGC website.

Deposit Methods and Rules

  • Accepted methods: We may accept certain debit cards, bank transfers, and approved e-wallets for deposits. Credit cards are not accepted for UK players, whether directly or indirectly via e-wallets, in line with UK regulations.
  • Deposit limits: Minimum and maximum deposit limits per transaction or per period will be stated in the cashier or help section of the Site and may vary by Payment Method.
  • Availability of funds: Deposits are usually credited to your Account immediately, but delays may occur due to bank or payment provider processing. We are not responsible for delays attributable to third parties.
  • Ownership of payment method: You must deposit only with Payment Methods that are registered in your own name. Use of third-party Payment Methods is prohibited and may result in refunds to the original owner and Account closure.
  • Crypto-assets: At the time these Terms take effect, we do not support deposits or withdrawals in crypto-assets or digital currencies. If this changes, updated terms will be published on the Site.

Withdrawals

  • General rule: You may request a withdrawal of your available Cash Funds, subject to completion of KYC checks, review of your activity, and compliance with these Terms.
  • Method of withdrawal: Withdrawals will generally be made via the same Payment Method used to deposit, where possible. Where this is not possible, we may require an alternative method in your name.
  • Processing times: We aim to process withdrawal requests within the timeframes indicated in the cashier section, typically within a few Business Days. Actual receipt of funds depends on your bank or payment provider.
  • Withdrawal limits: Daily, weekly, or monthly withdrawal limits may apply and will be stated in the cashier or help section. We may adjust limits based on responsible gambling or regulatory considerations.
  • Verification before payment: We may withhold withdrawals until all requested verification checks are completed. This may include verification of identity, address, and Payment Method ownership, and source of funds.

Fees, Chargebacks, and Refunds

  • Fees: Any applicable transaction fees or charges imposed by us will be disclosed in the cashier or help section. Your bank or payment provider may levy additional charges, which are your responsibility.
  • Chargebacks: If you request a chargeback or reverse a transaction, we may suspend your Account, recover any Bonuses and winnings obtained from the disputed funds, and charge you for any reasonable costs incurred.
  • Refunds: We are under no obligation to refund deposits or Bets that have already been played. Refunds may be granted only in limited circumstances (for example in case of error) and at our discretion or where required by applicable law.

Anti-Money Laundering and Responsible Use of Funds

  • Legitimate funds: You must use only legitimate funds derived from lawful sources. We may report suspicious transactions and activity to relevant authorities.
  • Third-party payments: We may reject or reverse deposits or withdrawals involving third-party Payment Methods or inconsistent ownership information.
  • Affordability: We may apply or adjust deposit or loss limits based on our assessment of your affordability, and in line with UKGC guidance on customer interaction and financial risk.

Limitation of Liability

Our Obligations

  • Service provision: We will provide the Site and Games with reasonable skill and care and in accordance with applicable laws, our regulatory licences, and these Terms.
  • Fairness: We will use Games supplied by licensed providers and operated through the Markor Technology platform. Outcomes for RNG Games are produced by an RNG that is regularly tested by independent testing facilities where required by regulators.
  • Accuracy of records: We will maintain accurate records of your Bets, wins, losses, deposits, and withdrawals. In case of discrepancy between your records and ours, our records will generally prevail, subject to investigation.

Exclusions and Limitations

  • No guarantee of uninterrupted service: The Site and Games are provided on an "as is" basis. We do not guarantee that access will be uninterrupted, error-free, or free from viruses or other harmful components.
  • Technical and third-party issues: We are not liable for failures or delays caused by your equipment, internet connection, communication networks, or the services of third parties such as payment providers or telecommunications companies.
  • Indirect losses: To the fullest extent permitted by law, we are not liable for indirect, consequential, or special losses, including loss of profits, data, goodwill, or opportunity, arising out of your use of the Site.
  • Limit per event: Our total liability to you for any single event or series of related events will not exceed the amount of the Bet or stake you placed in relation to the event giving rise to the claim, or where no Bet is involved, the value of the relevant transaction or £1,000, whichever is lower, except where mandatory law provides otherwise.

Non-Excludable Rights

  • Consumer rights: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any liability that cannot legally be excluded under applicable consumer protection laws.
  • Your responsibility: You are responsible for ensuring that your use of the Site complies with local laws and for any tax obligations arising from your winnings.

Intellectual Property Rights

Ownership of Content and Software

  • Operator and licensors: All rights in and to the Site, including its design, text, graphics, logos, trademarks, software, and underlying code, are owned by the Operator or its licensors (including Markor Technology and game suppliers) and are protected by intellectual property laws.
  • Limited licence: We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Site for personal, non-commercial gambling in accordance with these Terms.

Prohibited Uses

  • No copying or distribution: You must not copy, reproduce, modify, distribute, display, perform, publish, create derivative works from, or commercially exploit any part of the Site or its content without our prior written consent.
  • No reverse engineering: You must not attempt to reverse engineer, decompile, disassemble, or otherwise obtain the source code of any software used on the Site, except to the extent permitted by mandatory law.
  • Third-party rights: Any trademarks, service marks, and trade names displayed on the Site remain the property of their respective owners. Nothing in these Terms grants you any rights to use them without permission.

Privacy & Data Protection

  • Privacy policy: Your personal data will be collected and processed in accordance with our Privacy Policy, which forms part of these Terms and is available on vegaswinsi.com. The Privacy Policy explains how we use, store, and protect your information and your rights under applicable data protection laws.
  • Regulatory use of data: We may share personal data with regulators, law enforcement, and other bodies where required by law, regulation, or licence conditions (including UKGC and Gibraltar Gambling Commissioner requirements), and with GamStop and IBAS where relevant.
  • Accuracy and security: You must ensure that your data remains accurate and up-to-date. We implement appropriate technical and organisational measures to protect your data, but no system is entirely secure; you should also take care to protect your own devices and credentials.

Changes to Terms

Amendments

  • Right to update: We may modify these Terms from time to time, for example to reflect regulatory changes, new features, or business adjustments. The updated Terms will be published on vegaswinsi.com with a revised "Effective Date".
  • Material changes: Where changes are material, we will take reasonable steps to notify you, such as by email (if available), account message, or prominent Site banner.

Notification and Acceptance

  • Advance notice: Where practicable, we will provide notice of material changes before they take effect. In some cases (for example where required by law or regulator), changes may take effect immediately.
  • Continued use: By continuing to use the Site, place Bets, or keep your Account open after changes take effect, you will be deemed to accept the updated Terms.

Your Right to Stop Using the Site

  • Disagreement with changes: If you do not agree with any change to these Terms, you must stop using the Site, cancel any active Bonuses, and request withdrawal of your available Cash Funds (subject to our verification and legal obligations).
  • Historical versions: Where required, we will retain prior versions of these Terms and make them available upon request or as required by applicable regulation.

Termination & Suspension

Our Right to Suspend or Close Your Account

  • Reasons for action: We may suspend or close your Account, withhold or void Bets, and/or restrict access to the Site where we reasonably suspect or identify: breach of these Terms; underage gambling; fraud or money laundering; use of prohibited Payment Methods; self-exclusion (including via GamStop); abusive behaviour; or where required by law or regulators.
  • Risk management and compliance: We may also suspend or limit an Account while carrying out KYC, affordability, or other regulatory checks, or in response to responsible gambling concerns.
  • Notice: Where lawful and practicable, we will inform you of the reasons for suspension or closure. In some cases, we may be legally prevented from providing detailed reasons.

Your Right to Close Your Account

  • Closure on request: You may close your Account at any time by using the relevant option on the Site (if available) or by contacting customer support through the channels indicated on vegaswinsi.com.
  • Self-exclusion: If you wish to self-exclude, you can do so via the Site or by registering with GamStop. Self-exclusion will apply for the period you choose and cannot usually be lifted early.

Effect of Termination on Funds

  • Balances on closure by you: Where you close your Account and no investigation is pending, we will pay out your available Cash Funds in accordance with these Terms. Bonuses and associated winnings that have not met Wagering Requirements may be forfeited.
  • Balances on closure by us: Where we close your Account due to breach, fraud, or legal/regulatory reasons, treatment of your balance will depend on the circumstances and applicable law. We may be required to withhold or remit funds to regulators or third parties.
  • Dormant and inactive accounts: If your Account is inactive for a prolonged period, we may classify it as dormant, attempt to contact you, and ultimately close it in line with our dormant account policy. Any remaining funds will be handled in accordance with applicable rules and our policy as published on the Site.

Governing Law & Jurisdiction

Applicable Law

  • Governing law: These Terms and your relationship with the Operator are governed by the laws of Gibraltar, subject to any mandatory provisions of the laws of England and Wales applicable to consumers resident in Great Britain.
  • Regulatory oversight: Gambling services are provided under UKGC licence 57869 for players in Great Britain and under Gibraltar licence RGL No. 125, and are subject to the rules, guidance, and technical standards issued by those regulators.

Disputes and Complaints

  • Internal complaints process: If you have a complaint about the Site, your Account, or a transaction, you should first contact our customer support team via the channels listed on vegaswinsi.com. We will follow our internal complaints procedure and aim to resolve your complaint promptly and fairly.
  • Escalation: If you remain dissatisfied after completing our internal complaints process, and your complaint relates to the outcome of a gambling transaction, you may refer the dispute to our ADR provider, the Independent Betting Adjudication Service (IBAS), subject to IBAS's terms and scope.

ADR and Court Proceedings

  • IBAS ADR: IBAS provides independent dispute resolution for eligible gambling complaints. Details of how to contact IBAS and submit a case are available at ibas-uk.com and on vegaswinsi.com. IBAS decisions are normally binding on us but not necessarily on you.
  • Court jurisdiction: You may bring legal proceedings in the courts of Gibraltar or, where required by consumer law, in the courts of your place of residence in the United Kingdom. Nothing in these Terms affects your right to refer matters to the UKGC or other regulators where applicable.

Contact Information

  • Operator details: The services for Vegas Wins on vegaswinsi.com are operated by Grace Media (Gibraltar) Limited, registered address: Suite 7, Hadfield House, Gibraltar, GX11 1AA.
  • Customer support: Up-to-date customer support contact details (including any email address, web form, or live chat facility) are published from time to time within your Account area and/or the "Help" or "Contact Us" sections of vegaswinsi.com. You should use those channels for routine queries, complaints, or account requests.
  • Responsible gambling and self-exclusion: Information on responsible gambling tools, including deposit limits, time-outs, and self-exclusion, is available on vegaswinsi.com. Links to GamStop and other support organisations are provided on the Site.
  • Regulator contacts: Details of the UK Gambling Commission's public register entry for our licence 57869 and of the Gibraltar Gambling Commissioner are available via the links provided on the Site and in our regulatory information pages.
  • Legal notices: Any formal legal notices to the Operator in connection with these Terms should be sent in writing to our Gibraltar address above, unless we specify an alternative address on vegaswinsi.com. We may send notices to you via email, on-site messaging, SMS (where consented), or post using the contact details associated with your Account.