Contact Us

If you need assistance with Vegas Wins on vegaswinsi.com, feel free to reach out through our contact form. Provide your name, email address, and a brief description of your request, and our team will get back to you promptly. Please do not include sensitive payment data (such as full card numbers, CVV codes, or online banking credentials) in your message.

We aim to reply to all inquiries within one business day. For faster support, you can use our live chat feature or call us directly where available. Our team is available 24/7 to ensure your questions are addressed without delay. If you are contacting us about a complaint, we may request additional information to verify your identity and account details to comply with UK regulatory, anti-fraud, and responsible gambling obligations.

Regulatory information (UK): Vegas Wins is operated by Grace Media (Gibraltar) Limited and is licensed and regulated for UK customers by the UK Gambling Commission (licence number 57869; public register: https://gamblingcommission.gov.uk/public-register/business/detail/57869). A secondary licence is also referenced in the provided data (Gibraltar, RGL No. 125).

Alternative Dispute Resolution (ADR): If you cannot resolve a dispute with our support team, you may be able to refer the matter to our ADR provider, IBAS (Independent Betting Adjudication Service): https://ibas-uk.com/. ADR is typically available after you have completed our internal complaints process, or if eight weeks have passed since you first raised the complaint (subject to eligibility and ADR rules).

Legal/registered address (as provided): Suite 7, Hadfield House, Gibraltar, GX11 1AA.

Important note on contact details: Phone numbers, direct email addresses, and specific live chat/contact-form URLs are not specified in the provided data for Vegas Wins. Please use the form below for the most reliable route to contact the vegaswinsi.com support team.